FAQ

Schedule a free in-home or video walkthrough. We’ll note every item, check for stairs or tight corners, and email you a written flat-rate quote. The price we quote is the price you pay — no fuel surcharges, stair fees, or last-minute add-ons.

Absolutely. We move people out of third-floor walk-ups every week. Our crews are trained for tight staircases and narrow doorways. The hourly rate stays the same — no extra charge for stairs.

For spring and summer moves (May through September), book 2–3 weeks in advance. For fall and winter, 1–2 weeks is usually fine. Need to move next week? Call us — we keep last-minute availability open.

We include moving blankets, shrink wrap, and heavy-duty tape for free with every full-service move. Boxes, bubble wrap, dish barrels, and wardrobe boxes are available at low cost — we can drop them off up to a week before your move.

Report any damage within 48 hours of delivery. We’ll open a claim immediately. Our crews document every item’s condition before loading, so claims are usually resolved within 5–7 business days. Basic liability coverage is included; full-value protection is available.

Yes — uprights, baby grands, and concert grands. We use piano boards, straps, and a trained crew that knows how to balance, roll, and lift without damaging the instrument or your floors. Let us know when you book so we assign the right team.

Bed frames, dining tables, desks, shelving units, and most IKEA-style furniture — we disassemble and reassemble at no extra cost. Just point us to what needs breaking down, and we’ll handle the tools.

Most local moves in Passaic and surrounding towns have a two-hour minimum. That covers the drive to your home, loading, transit, and unloading. Your coordinator will confirm the exact minimum when you book.

We give you a time range based on your inventory. If the move takes longer because we underestimated (more items than you described), we eat the extra time. If you add items on moving day, the clock just runs at the same hourly rate — no penalty.

Yes — all 48 contiguous states. You’ll get a dedicated move coordinator who stays in touch from pickup to delivery. We use GPS-tracked trucks, provide delivery windows, and handle the paperwork for interstate moves.

Hazardous materials (paint thinner, propane tanks, gasoline, cleaning chemicals), perishable food, live plants, and ammunition. If you’re unsure about something — like a small propane canister or a houseplant — just ask your coordinator before moving day.

Absolutely. We partner with secure, climate-controlled storage facilities in the Passaic area. Short-term or long-term — we can load your items into storage and later deliver them to your new address when you’re ready.

Label every box by room, set aside valuables you’ll carry yourself (jewelry, documents, laptops), clear walkways and doorways, and confirm parking for the truck. We’ll email a printable moving checklist after you book.

No. Blankets, shrink wrap, tape, and mattress bags come standard on every full-service move. You won’t see a separate line item for “supplies” on your final invoice.

Yes. We disassemble the rails and felt, wrap the slate, transport carefully, and reassemble at your new home. Leveling is included. Just give us a heads-up so we send the crew with the right tools.

Cancel at least 48 hours before your scheduled move for a full refund of any deposit. Cancellations within 48 hours may be subject to a $75 fee. If you need to reschedule, we’ll do it at no charge — just let us know as soon as possible.

You can choose. We offer full packing, partial packing (kitchen only, or fragile items only), or just loading/unloading with no packing help. We can also drop off boxes so you pack on your own schedule.

Every crew member passes a criminal background check and completes hands-on training in lifting techniques, furniture wrapping, truck loading, and customer communication. You’ll never get a day-labor temp.

Yes — but let us know when you book. Hot tubs, large safes, and other oversized items require extra planning (dollies, straps, possible crane or ramp). We’ll assess and send the right equipment and crew size.

We move in all weather. We bring floor runners, door mats, and waterproof tarps to keep your floors clean and your furniture dry. The crew will wipe down items before bringing them inside your new home.